Security Deposit: A refundable security deposit of $300.00 is required at the installation appointment. The deposit is held to cover potential damage, loss, excessive cleaning, late fees, or other charges that may arise during the rental period.
The security deposit will be reviewed at the time of pickup, following Roof Rax’s post-removal inspection of the Equipment and the Renter’s vehicle roof, subject to the following:
•The full $300.00 deposit will be refunded if the Equipment is returned in satisfactory condition with no damage, missing accessories, or outstanding charges.
•Roof Rax reserves the right, in its sole discretion, to retain the deposit in full, in part, or apply it toward outstanding charges based on the condition of the Equipment and any applicable fees.
•If damage, loss, or other charges exceed the deposit amount, the Renter remains responsible for the full balance owed.
The Renter authorizes Roof Rax to charge the payment method on file for any amounts owed beyond the security deposit, including damage claims, replacement costs, missing accessories, late return fees, cleaning fees, or other charges permitted under this Agreement.
5. Cancellation, Rescheduling & Priority Setup
Standard Cancellation: Cancellations made more than 48 hours before the scheduled installation appointment will receive a full refund of all rental payments. No cancellation fee applies.
Late Cancellation: Cancellations made within 48 hours of the scheduled installation appointment are subject to a $79.00 late cancellation fee. Any rental payment beyond this fee will be refunded.
Rescheduling: Rescheduling requests made more than 48 hours before the scheduled installation appointment are free of charge, subject to availability. Rescheduling requests made within 48 hours of the scheduled installation appointment are subject to the $79.00 fee.
Priority Setup Fee: Bookings requested within 48 hours of the desired installation appointment are subject to a $79.00 priority setup fee, subject to availability. This fee is non-refundable once the booking is confirmed.
For bookings made within 48 hours of installation that are subsequently cancelled, only one $79.00 fee applies — not both the priority setup fee and the late cancellation fee.
6. Additional Charges
The following additional charges apply where applicable:
•Late return fee: $25/day beyond the scheduled removal date
•Lost cargo box key: $75 per key. If the key provided by Roof Rax is lost or not returned, the Renter will be charged $75 per key. If the loss requires lock replacement, the Renter will be charged the actual replacement cost of the lock plus labor.
•Failed pickup appointment or inaccessible vehicle fee: $50
•Cleaning fee: Normal road grime and bugs are expected and will not result in a cleaning fee. Cleaning fees apply only when Equipment requires deep cleaning due to mud, sand, saltwater exposure, abnormal odors, or other non-standard contamination. Cleaning fees start at $50 and are assessed based on actual cleaning required.
Roof Rax reserves the right to charge reasonable costs associated with damage, loss, delayed recovery, excessive cleaning, or operational disruption caused during the rental period.
7. Installation Site Requirements
The Renter is responsible for providing a safe, accessible, and reasonably level location for installation and removal of the Equipment. Roof Rax reserves the right to determine, at its sole discretion, whether the installation site is safe and suitable to proceed.
Suitable installation conditions include:
•A reasonably flat, stable surface where the vehicle can be safely accessed from all sides
•Adequate clearance above and around the vehicle for the installer to work safely
•The vehicle must be accessible at the agreed-upon appointment time
If Roof Rax determines upon arrival that the installation site is unsafe or unsuitable, or if the vehicle is inaccessible at the scheduled appointment time, Roof Rax reserves the right to decline installation. In such cases, the $50 failed appointment fee applies. Roof Rax will work with the Renter to reschedule when a suitable site and time can be arranged.
8. Authorized Use
The Renter agrees:
•To use the Equipment only on the vehicle listed at booking. Use on any other vehicle is strictly prohibited and voids all liability protections under this Agreement.
•Only the Renter or authorized household members with a valid driver’s license may operate the vehicle with Equipment installed. The Renter accepts full responsibility for any use by any authorized or unauthorized driver.
•Not to exceed the vehicle manufacturer’s roof load limits or the Equipment manufacturer’s stated weight limits. The maximum cargo weight for Thule cargo boxes rented through Roof Rax is 160 lbs unless otherwise specified at booking. The Renter is responsible for confirming their cargo weight does not exceed this limit; Roof Rax does not verify cargo weight or contents.
•To properly secure all cargo, distribute weight evenly, and place heavier items in the center of the cargo box before driving.
•Not to use the Equipment for racing, reckless driving, commercial hauling, illegal activity, or abusive/off-road driving conditions
•Not to open the vehicle’s sunroof or moonroof while the cargo box is installed
•Not to modify, disassemble, repair, or transfer the Equipment to another party
•To discontinue Equipment use immediately if looseness, vibration, abnormal noise, or visible damage occurs, pull over safely, inspect the cargo box, and contact Roof Rax
•To periodically inspect the Equipment during the rental period to confirm it remains secure and the locks are engaged before driving
The Renter is solely responsible for safe operation of the vehicle and Equipment during the rental period.