Roof Rax LLC — Customer-Provided Equipment Installation Agreement & Liability Waiver

Last updated: September 4, 2026

This Customer-Provided Equipment Installation Agreement & Liability Waiver (“Agreement”) is entered into between Roof Rax LLC, a California limited liability company (“Roof Rax,” “Company,” “we,” or “us”) and the customer identified below (“Customer” or “you”). By signing electronically, submitting payment, or accepting installation services, the Customer agrees to all terms outlined in this Agreement.

This Agreement applies to the installation services, vehicle information, equipment, installation date, and installation location provided by the Customer during the booking and intake process.

Roof Rax is providing installation labor only unless otherwise agreed to in writing.

No rental of cargo boxes, crossbars, roof rack systems, or other equipment is included unless separately agreed to in writing.

Customer-provided equipment may include, as applicable:

• Cargo box
• Crossbars / roof rack system
• Mounting hardware and components
• Adapters
• Locks and keys
• Other related components

The specific equipment being provided by the Customer will be identified during the booking or installation process.

All customer-provided equipment remains the sole property and responsibility of the Customer.

The Customer represents that they own the customer-provided equipment or are otherwise authorized to provide it to Roof Rax for installation.

Roof Rax is not the manufacturer, owner, seller, distributor, or rental provider of customer-provided equipment and is not responsible for any manufacturer's warranty, recall, defect, design, specification, or limitation relating to that equipment.

Roof Rax is not affiliated with, sponsored by, or endorsed by the manufacturer of any customer-provided equipment.

If Roof Rax provides a cargo box, crossbars, mounting components, or other equipment as part of the installation service, Roof Rax remains responsible for the condition and functionality of the equipment it provides, subject to the terms of this Agreement.

Roof Rax will provide equipment that it reasonably believes is suitable for the intended installation based on the information available at the time of service.

The Customer is responsible for providing accurate information about the vehicle, including the vehicle year, make, model, trim, roof configuration, and any relevant modifications.

Roof Rax-provided equipment remains the property of Roof Rax unless ownership is expressly transferred to the Customer in writing.

When Roof Rax provides the cargo box, crossbars, mounting hardware, or other equipment, Roof Rax remains responsible for damage or loss directly caused by Roof Rax's negligent installation, mounting, tightening, or securing of that equipment.

Roof Rax will provide installation labor consisting generally of:

• Positioning the cargo box on the applicable crossbars
• Attaching the cargo box using the applicable mounting system and hardware
• Tightening and securing the mounting hardware
• Performing a reasonable visual and functional check of the installation and mounting connections, to the extent reasonably observable during the appointment

Roof Rax will exercise reasonable care in performing the installation and, where available and applicable, will follow the manufacturer's installation instructions for the equipment being installed.

Roof Rax is responsible for properly performing the installation services it provides, including proper positioning, mounting, tightening, and securing of the equipment.

This responsibility does not extend to defects, failures, incompatibility, deterioration, or other conditions inherent in customer-provided equipment or caused by the Customer's use, modification, loading, or maintenance of that equipment.

The installation service does not constitute an engineering evaluation, comprehensive safety inspection, certification, or guarantee that customer-provided equipment is safe, roadworthy, defect-free, or appropriate for the vehicle.

Roof Rax does not modify, repair, manufacture, or permanently alter customer-provided equipment unless separately agreed to in writing.

The visual and functional check performed by Roof Rax is limited to conditions reasonably observable during the appointment and does not constitute a structural inspection, destructive test, engineering evaluation, or certification of the equipment.

The Customer acknowledges that cargo boxes, crossbars, mounting systems, and related components may vary substantially in design, age, condition, specifications, and compatibility.

The Customer is responsible for:

• Providing accurate vehicle information
• Providing customer-owned equipment that is reasonably suitable for use with the vehicle
• Providing all required customer-owned mounting hardware, adapters, locks, keys, and components necessary for installation
• Disclosing any known damage, defects, previous repairs, modifications, recalls, or other concerns involving customer-provided equipment
• Maintaining customer-provided equipment in safe and serviceable condition
• Complying with applicable vehicle, cargo box, and crossbar weight limits
• Properly loading and securing cargo

Roof Rax is responsible for exercising reasonable professional judgment regarding whether the equipment can reasonably be installed as presented and for properly performing the installation.

If Roof Rax identifies an apparent compatibility or safety concern during installation, Roof Rax may decline or postpone the installation.

Roof Rax's assessment is limited to conditions reasonably observable during the installation appointment and does not constitute a comprehensive inspection or certification of the equipment.

Before installation, Roof Rax may visually inspect customer-provided equipment and Roof Rax-provided equipment for obvious damage, missing components, or conditions that appear unsuitable for installation.

This inspection is limited to conditions reasonably observable at the time of service and does not guarantee the structural integrity, safety, functionality, or roadworthiness of customer-provided equipment.

Roof Rax reserves the right to decline installation if, in Roof Rax's reasonable judgment, the equipment or installation configuration appears damaged, defective, improperly configured, unsafe, incomplete, incompatible, or otherwise unsuitable for installation.

If Roof Rax declines installation before meaningful installation work begins, the Customer will receive a refund of prepaid installation charges, less any separately disclosed and agreed-upon inspection, travel, or service fee.

If Roof Rax declines or stops installation after meaningful installation work has begun, Roof Rax may retain payment for reasonable time and labor already provided.

Full payment for the installation service is due prior to or at the time of the installation appointment.

The Customer is paying Roof Rax for installation labor only, unless otherwise agreed to in writing.

Payment does not constitute the purchase, rental, warranty, inspection, certification, or endorsement of customer-provided equipment.

The Customer is responsible for providing a safe, accessible, and reasonably suitable location for installation.

Suitable installation conditions include:

• A reasonably flat and stable surface
• Adequate clearance above and around the vehicle for the installer to work safely
• Adequate lighting when installation occurs during low-light conditions
• The vehicle being accessible at the agreed-upon appointment time

If Roof Rax determines that the installation site is unsafe or unsuitable, Roof Rax reserves the right to decline or postpone installation.

After installation, the Customer is responsible for the safe operation and continued use of the vehicle and customer-provided equipment.

The Customer agrees:

• To follow all applicable manufacturer instructions and warnings
• Not to exceed any applicable vehicle, crossbar, or cargo box weight limits
• To properly load and secure all cargo
• To periodically inspect the cargo box, crossbars, mounting hardware, and connection points before and during use
• To confirm that all mounting hardware remains properly tightened and secured
• To stop driving and inspect the installation if looseness, vibration, abnormal noise, movement, or visible damage occurs
• Not to use the equipment for racing, reckless driving, illegal activity, or abusive/off-road driving conditions
• To confirm adequate clearance before entering garages, parking structures, drive-thrus, car washes, or other restricted-height areas
• To discontinue use of the equipment whenever continued use may be unsafe

The Customer is solely responsible for the safe operation of the vehicle and customer-provided equipment after installation, subject to Roof Rax's responsibility for its installation workmanship under this Agreement.

The Customer acknowledges that installing a rooftop cargo box increases the total height of the vehicle.

The Customer is solely responsible for knowing the vehicle's approximate height with the cargo box installed and for confirming adequate clearance before entering or passing through any garage, parking structure, drive-thru, car wash, or other area with height restrictions.

The Customer accepts responsibility for any damage resulting from insufficient clearance or contact with overhead objects or structures, except to the extent such damage is directly caused by Roof Rax's negligent installation workmanship.

The Customer acknowledges that installation of rooftop cargo equipment involves physical contact with the vehicle roof, crossbars, mounting hardware, and cargo box.

The Customer understands that minor cosmetic effects, including pressure marks, paint transfer, minor scratches, or surface wear, may occur during installation or use.

The acknowledgment of potential minor cosmetic effects does not waive Roof Rax's responsibility for scratches, paint damage, dents, or other vehicle damage directly caused by Roof Rax's negligent installation, mounting, tightening, or securing of the equipment.

The Customer also understands that vehicle handling, fuel economy, wind noise, and vehicle height may change after installation.

Roof Rax is not responsible for pre-existing vehicle or equipment conditions, defects, damage, deterioration, or failures that are not caused by Roof Rax's installation services.

Roof Rax will perform the installation services with reasonable care and in accordance with applicable manufacturer installation instructions when such instructions are available.

If the Customer identifies a problem reasonably attributable to Roof Rax's installation workmanship within 30 days of installation, the Customer should promptly notify Roof Rax and provide reasonable documentation of the issue.

If Roof Rax determines that the issue resulted from its installation workmanship, Roof Rax will, at its discretion, correct the installation or otherwise reasonably address the workmanship issue at no additional labor charge.

The 30-day period does not eliminate responsibility for an installation defect that reasonably could not have been discovered within 30 days of installation. The Customer should notify Roof Rax promptly after discovering any such defect.

This limited workmanship commitment does not cover:

• Defects or failures in customer-provided equipment
• Normal wear, deterioration, or pre-existing conditions
• Damage caused after installation that is unrelated to Roof Rax's installation workmanship
• Customer modifications or adjustments to the installation
• Improper loading or use of the equipment
• Exceeding applicable weight limits
• Accidents, collisions, or clearance impacts
• Failure to follow manufacturer instructions
• Failure to periodically inspect the equipment
• Damage or failure caused by weather, road conditions, or other circumstances outside Roof Rax's control

This section is a limited workmanship commitment and is not a warranty of customer-provided equipment.

The Customer understands and acknowledges that the installation and use of rooftop cargo systems involve inherent risks, including but not limited to:

• Equipment movement or detachment
• Equipment or cargo becoming a road hazard
• Vehicle handling changes
• Increased wind resistance and noise
• Improper loading or overloading
• Equipment defects or failure
• Crossbar or mounting-system failure
• Road hazards and weather conditions
• Clearance-related impacts
• Equipment misuse
• Severe weather, including high winds, ice, storms, or other conditions that may increase risk

The Customer voluntarily assumes all known and unknown risks associated with the installation, transportation, and use of the equipment.

This assumption of risk does not apply to risks or damages directly caused by Roof Rax's negligent installation workmanship, gross negligence, or intentional misconduct.

The Customer agrees to discontinue use and safely inspect the installation if conditions make continued use unsafe.

PLEASE READ THIS SECTION CAREFULLY. BY SIGNING THIS AGREEMENT, YOU ARE GIVING UP IMPORTANT LEGAL RIGHTS.

To the fullest extent permitted by California law, the Customer releases and discharges Roof Rax LLC, its owners, employees, contractors, and affiliates from claims, demands, liabilities, damages, or causes of action arising from or related to:

• Defects, failures, or deterioration of customer-provided equipment
• Customer misuse, modification, loading, or operation of the equipment
• Failure to comply with manufacturer instructions or applicable weight limits
• Vehicle accidents or collisions
• Clearance-related impacts
• Road, weather, or driving conditions
• Failure to inspect or maintain customer-provided equipment after installation

This release does not release claims arising from Roof Rax's negligent installation workmanship, including improper mounting, positioning, tightening, or securing of equipment, gross negligence, or intentional misconduct.

Nothing in this Agreement is intended to waive or release any claim that cannot legally be waived or released under California law.

The Customer expressly waives all rights under California Civil Code Section 1542, which provides:

“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in their favor at the time of executing the release and that, if known by them, would have materially affected their settlement with the debtor or released party.”

Roof Rax is responsible for exercising reasonable care in performing its installation services.

Roof Rax may be responsible for damage or loss directly caused by Roof Rax's negligent installation workmanship, including improper positioning, mounting, tightening, securing, or failure to follow applicable manufacturer installation instructions.

Roof Rax is not responsible for damage, loss, injury, or failure caused by:

• Defects or deterioration in customer-provided equipment
• Improperly designed or incompatible customer-provided equipment
• Existing damage or pre-existing conditions
• Manufacturer defects or failures
• Customer-provided hardware that is missing, defective, or unsuitable
• Exceeding vehicle, crossbar, or cargo box weight limits
• Improper loading or securing of cargo by the Customer
• Failure to periodically inspect the installation
• Vehicle accidents or collisions not caused by Roof Rax's installation workmanship
• Low-clearance impacts not caused by Roof Rax's installation workmanship
• Automatic or touchless car washes
• Unsafe driving conditions or driver behavior
• Unauthorized modifications or adjustments to the equipment after installation

Nothing in this Agreement limits liability for gross negligence, intentional misconduct, negligent installation workmanship, or any other liability that cannot legally be waived or limited under California law.

To the fullest extent permitted by California law, the Customer agrees to indemnify, defend, and hold harmless Roof Rax LLC, its owners, employees, contractors, and affiliates from third-party claims, liabilities, damages, losses, legal fees, or expenses to the extent arising from:

• Defects or failures of customer-provided equipment
• Customer misuse or modification of customer-provided equipment
• Improper loading or securing of cargo by the Customer
• Exceeding applicable weight limits
• Vehicle accidents or collisions caused by the Customer or other vehicle operators
• Clearance-related impacts caused by the Customer or other vehicle operators
• Violations of this Agreement
• Other acts or omissions of the Customer or persons using the vehicle or equipment with the Customer's permission

The Customer's indemnification obligations do not apply to claims to the extent caused by Roof Rax's negligent acts or omissions, including negligent installation workmanship.

For purposes of this section, negligent installation workmanship includes, without limitation, improper positioning, mounting, tightening, securing, or failure to follow applicable manufacturer installation instructions.

The Customer's indemnification obligations also do not apply to claims to the extent caused by Roof Rax's gross negligence or intentional misconduct.

Customer-provided equipment is provided by the Customer and accepted for installation on an “as-is” basis.

Roof Rax makes no warranty regarding the condition, safety, durability, structural integrity, manufacturer specifications, or performance of customer-provided equipment.

Roof Rax does not provide or transfer any manufacturer warranty.

Any warranty, recall, defect claim, or product-related issue involving customer-provided equipment is the responsibility of the Customer and the applicable manufacturer.

This section does not limit Roof Rax's responsibility for the workmanship of the installation services it performs.

Roof Rax reserves the right to cancel, postpone, or refuse installation for:

• Unsafe or unsuitable installation conditions
• Vehicle or equipment incompatibility
• Damaged, defective, or incomplete equipment
• Missing or incorrect mounting hardware
• Suspected fraudulent activity
• Abusive or threatening behavior
• Safety concerns identified during installation
• Other legitimate operational or safety concerns

Roof Rax's decision to refuse installation based on a reasonable safety concern does not constitute a finding that the equipment is defective or unsafe in all circumstances.

Any refund resulting from refusal of service will be handled in accordance with Section 6 of this Agreement.

Roof Rax may photograph or record the vehicle, customer-provided equipment, Roof Rax-provided equipment, and completed installation before, during, and after the installation process.

This documentation may include:

• Photos of the vehicle roof prior to installation
• Photos of customer-provided equipment before installation
• Photos of Roof Rax-provided equipment before installation, when applicable
• Photos of the equipment installed on the vehicle
• Photos or video captured during the installation process
• Photos of the completed installation
• Photos of the vehicle roof after installation, when appropriate

This documentation may be used solely for:

• Documenting the condition of the vehicle and equipment
• Documenting the completed installation
• Confirming the equipment and mounting configuration
• Operational records
• Insurance purposes
• Resolving disputes or claims

Roof Rax will not use photographs or video collected under this section for advertising, social media, website content, promotional materials, or other marketing purposes without the Customer's permission.

The Customer authorizes Roof Rax to retain such documentation for the legitimate purposes described above.

This Agreement is governed by the laws of the State of California.

The parties agree to first attempt to resolve any dispute informally by written notice. If unresolved within 30 days, either party may pursue available legal remedies.

Any litigation shall be resolved exclusively in the state or federal courts located in Orange County, California, to the extent permitted by law.

This Agreement represents the complete agreement between Roof Rax and the Customer regarding the installation services and supersedes all prior discussions, representations, or understandings concerning those services.

Any modification to this Agreement must be made in writing and agreed to by both parties.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain fully enforceable to the fullest extent permitted by law.

By signing below, the Customer acknowledges that they:

• Have carefully read and understood this Agreement in its entirety
• Understand that Roof Rax is providing installation labor only unless otherwise agreed in writing
• Understand which equipment is customer-provided and which equipment, if any, is provided by Roof Rax
• Understand that customer-provided equipment remains the Customer's responsibility with respect to its condition, manufacturer specifications, defects, maintenance, loading, and use
• Understand that Roof Rax is responsible for exercising reasonable care in performing its installation services
• Understand that Roof Rax's inspection of customer-provided equipment is limited and does not constitute a comprehensive safety inspection
• Understand that Roof Rax may refuse installation if equipment or conditions appear unsafe or unsuitable
• Understand that rooftop cargo equipment increases vehicle height and creates additional clearance risks
• Accept responsibility for complying with applicable vehicle, crossbar, and cargo box weight limits
• Accept responsibility for properly loading and securing cargo
• Accept responsibility for periodically inspecting the installation during use
• Understand that Roof Rax remains responsible for negligent installation workmanship, including improper mounting, positioning, tightening, or securing of equipment
• Assume the risks associated with installation, transportation, and use of the equipment, subject to the limitations stated in this Agreement
• Understand and accept the release, assumption-of-risk, indemnification, and limitation-of-liability provisions contained in this Agreement
• Understand that the 30-day limited workmanship commitment does not eliminate responsibility for an installation defect that reasonably could not have been discovered within 30 days
• Understand that photographs and video taken under Section 19 will not be used for marketing without separate written permission
• Understand that the limited workmanship commitment in Section 12 applies only to installation workmanship and does not constitute a warranty of customer-provided equipment
• Voluntarily agree to all terms and conditions stated in this Agreement

This Agreement becomes effective immediately upon signing, payment, acceptance of installation services, or commencement of installation.